IVR (Interactive Voice Response)
Create auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.

Call Forward
Don't miss important calls. Forward call to another extension or your mobile phone.

Call Transfers
Calls can be transferred between system extensions or even to public phone numbers.

Voicemail
The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email.

Do Not Disturb
When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.

Call Cascading
Make sure that somebody will take the call. Callas are forwarded to another extension if not answered within a specified amount of time.

Ring All
When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.

FollowMe
The extension owner's mobile phone, home phone and office phone can ring in the same time when the main extension is called. The caller is connected with the phone that first answers.

Conference Center
Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.

Dedicated Voicemail Number
A company can assign a special phone number that employees can call from a public number in order to check their voicemail messages.

Intercom / Paging
Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator can setup what extensions are allowed to use Intercom and Paging.

Advanced IVR Features
Build complex yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.

Call Queues
Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.

Call Queue Reports and Statistics
The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.

Access Conferences from Public Numbers
When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.

Record Conversations
Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (press a button) or unconditional (setup by management).

Authorization to Reach Extension
This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.

Advanced Services Presence
Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.

Text2speech
IVRs are easier to build with the high quality text2speech technology. Converting text to natural speech has never been easier, even if the message is in a foreign language.