Hosted IP PBX - Medium Enterprise IP PBX Service

Medium Enterprise IP Phone

Medium Enterprise is an exceptional solution that offers significant cost savings but delivers premium features that have traditionally required users to purchase or lease expensive PBX equipment. Medium Enterprise is an all-in service that provides unlimited local, expanded regional and long distance calling eliminating the need for separate carriers and telephone PBX lines.

Medium Enterprise Benefits

		Increase Productivity, Convenience and Savings Portable office phones that can be used at home or on the road. Lower operating costs – providing savings of 50% or more.
		Delivering Quality Our service is delivered through our own IP switch, when combined with our carrier grade circuits, gateways and redundant servers this guarantees delivery of the call quality.
		Convenient Customer Self-serve Web Portal It's easy to have complete control over your account with our powerful customer web portal.

Medium Enterprise Calling Features

Direct in Dial (DID)
Allow a company to assign a personal number to each employee, without requiring a separate phone line for each.

Unlimited North America Dialing
Make calls to anywhere in North America and your calling minutes are FREE.

Music on hold
An excellent feature that allows you to replace dead air with melodic music or important information.

Follow me, Find Me
Follow Me, Find Me is a call hunting feature that helps find you by calling a pre-designated sequence of phone numbers.

Voicemail to Email
When someone calls and leaves a message, the message is delivered straight to your email inbox. Listen to your messages with most popular media players.

Fax to Email
Fax Thru Email provides you with your own fax number and enables you to send fax messages directly from your computer using our interface or your own email system.
On the receiving end, EFax processes and routes all incoming fax messages to your dedicated Efax Email address.

Service for 6 Extensions Included
Medium Enterprise was designed for companies that require a minimum of 6 phone extensions. Adding additional extensions is easy and can be done at anytime.

Extension Dialing
Call any extension that is part of your phone network whether they are down the hall or half way around the world.

Standard PBX Features

		IVR (Interactive Voice Response) Create auto-attendant voice menus with multiple contexts, options and actions. An indispensable business tool that can replace a secretary or even substantially reduce costs and increase customer satisfaction.
		Call Forward Don't miss important calls. Forward call to another extension or your mobile phone.
		Call Transfers Calls can be transferred between system extensions or even to public phone numbers.
		Voicemail The voicemail feature answers calls after a certain amount of time and records the caller's message. Recorded messages can be listened while out of office or can be sent by email.
		Do Not Disturb When you are busy, make sure that nobody can disturb. This feature can be activated and deactivated from the phone terminal.
		Call Cascading Make sure that somebody will take the call. Callas are forwarded to another extension if not answered within a specified amount of time.
		Ring All When an extension is called, this triggers other extensions to ring. The first extension answering the call gets the connection.
		Follow-Me The extension owner's mobile phone, home phone and office phone can ring in the same time when the main extension is called. The caller is connected with the phone that first answers.

*Optional Advanced PBX Features

		Conference Center Businesses can schedule conferences and have multiple conferences on their conference number. It supports one time conferences and recurring conferences. Conference participants can authenticate when they connect to the conference server. Real-time conference utilization reports are available in the interface.
		Dedicated Voicemail Number A company can assign a special phone number that employees can call from a public number in order to check their voicemail messages.
		Intercom / Paging Intercom and Paging features are highly customizable, allowing an extension to broadcast messages to groups or to particular extensions. The phone system administrator can setup what extensions are allowed to use Intercom and Paging.
		Advanced IVR Features Build complex yet simple to use IVRs with a wide range of predefined actions. Text2speech, IVR schema builder and analyzer, IVR test mode, IVR cloning, to name just a few of the features that can help your business develop high quality IVRs in no time.
		Call Queues Call queues can answer multiple calls and distribute them to agents using sophisticated algorithms. Used by sales, customer service or support, they maximize the company's resources utilization, improve customer satisfaction, and even guarantee SLA terms.
		Call Queue Reports and Statistics The detailed call queue reports and statistics are vital for call center monitoring. The performance indicators, including call report, answered / unanswered report, call distribution report, agent report, status report, help management optimize human resources and business processes.
		Access Conferences from Public Numbers When you are out of office or on the road, you can still create or join existing conferences from public phone numbers. Sharing information with customers is equally easy, they can join conferences by dialing a phone number assigned for this purpose.
		Record Conversations Record important calls like customer calls as part of satisfaction improvement programs or abuse prevention. Call recording can be event driven (press a button) or unconditional (setup by management).
		Authorization to Reach Extension This feature ensures privacy by requesting the caller to provide a password in order to contact the desired extension.
		Advanced Services Presence Allows extensions to monitor the status of other extensions. Phones can be configured to display on multi color LED buttons what other extensions in the company are doing. The receptionist will know before transferring a call that the manager is on the phone.
		Text2speech IVRs are easier to build with the high quality text2speech technology. Converting text to natural speech has never been easier, even if the message is in a foreign language.

* Additional fees may apply. Check with your service provider.